Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Find a solution that integrates SMS, Email, web chat, and social media into an agent’s desktop environment. Minimize Call Wait Time Nobody enjoys being put on hold!
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