NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. What are the most effective call center technologies for increasing customer engagement? And which call center technologies should you use? How critical is customer engagement?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

FEBRUARY 17, 2023

No call center wants to disappoint its customers. Even if you sell the most inventive and one-of-a-kind product on the market, the smallest mistake during the customer experience can have major effects. What are the mistakes you should avoid in your call center? Is this their first encounter with your call center?

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52