NobelBiz

FEBRUARY 17, 2023

Even if you sell the most inventive and one-of-a-kind product on the market, the smallest mistake during the customer experience can have major effects. So, what are the most typical client annoyances when interacting with businesses? The solution is to keep your call center from causing customer dissatisfaction and disappointment.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

AUGUST 2, 2022

Abandoned calls from consumers have a negative impact on the customer experience. They often result in higher volumes of unsatisfied customers, the feeling that the call center is not very efficient, and lower brand loyalty and customer satisfaction scores. How to avoid abandoned calls?

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

And this is a decisive factor in the relationship between brands and clients. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

Contact Center 52

Contact Center Call Center Social Media CRM 52