Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche.
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