Article, Contact Center, e-support and Virtual Call Center

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

AUGUST 11, 2022

That’s where CCaaS – Contact Center as a Service comes in. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity?

Contact Center

Contact Center Call Center Multi-Channel Omni-Channel

Best Practices to Monitor Your Remote Call Center Agents

ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. This helps the manager to establish trust within the team and support their agents when they need it. Here’s how!

Call Center

Call Center Virtual Call Center Contact Center Average Handle Time

Customer Experience Update

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

Best Practices to Monitor Your Remote Call Center Agents

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