Remove Apparel Remove Loyalty Remove Online Experience Remove Social Media
article thumbnail

What vCommerce Brands Get Right About Customer Experience

Kayako

We didn’t want to use the term store, because it connotes ‘storage,’ which is not what we’re doing… In a lot of clothing and apparel stores, you’ll see the staff fussing around with the stock—straightening it, counting it, replenishing it. For Dollar Shave Club, the customer experience is tightly integrated with their brand.

Brands 99
article thumbnail

Mastering customer feedback forms for growth

BirdEye

And it can ask anything you wish to know, including welcome experiences, questions answered, and support received. For best results: Employ customer-facing surveys to ask questions about their online experiences or how your service compares to competitors. What are the 7 types of feedback? What are some feedback questions?