SurveySparrow
DECEMBER 15, 2019
Gartner predicts that 89% of companies are expected to compete only on customer service. Why do you need a Good Customer Service Strategy? A study by American Express says that 70% of customers are known to choose a company that delivers good customer service.
Kayako
OCTOBER 13, 2016
The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Step 4: The customer support rep has to dig deeper into customer issue because not enough information was given in the last response. Customers want effortless interactions.
Comm100
JUNE 13, 2018
This is especially important during the holiday season, as directing customers who are contacting you on social media to call customer support to resolve an issue further clogs service lines, and can upset rather than help customers. Quality Check: How’s Your Website?
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