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Nike versus Adidas: Who will win the digital transformation race in apparel retail?

Alida

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Last summer, it embarked on a journey to transform how it reaches customers.

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How Can Live Chat Increase Your Online Apparel Store Conversion?

Magellan Solutions

They know how to efficiently stay in touch with their customers anytime and anywhere. The post How Can Live Chat Increase Your Online Apparel Store Conversion? We live in an age where retail shops and clothing brands are constantly building relationships with their clientele through a wide array of channels.

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Customer Satisfaction Score (CSAT) Industry Benchmarks

GetFeedback

Apparel: 79%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Below is the complete list of the newest CSAT benchmarks. Airlines: 73%. Ambulatory Care: 77%. Athletic Shoes: 79%. Banks: 81%. Breweries: 85%.

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How to Infuse AI Into Your Current Sales and Marketing Processes

West Monroe

That might leave you feeling unsure of how to proceed, with questions regarding use cases, benefits, risks—and how you can explain it to your spouse, let alone your Sales & Marketing teams. Consider an e-commerce company that sells fashion apparel.

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18 Live Chat Best Practices to Help You Deliver Superior Customer Service

Comm100

You can also save time by sending images, files, screenshots, or even how-to videos instead of writing out lengthy, complex responses. For example, if your company creates skater apparel, you might want to use a more casual tone for your live chat than if you were selling cyber security solutions to government organizations.

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Augmented World – How AR Transforms Customer Experience

TechSee

Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. Customers can swipe through over 3,000 lip colors by brand, format or shade family, and instantly see how each one looks on their own lips. Virtual Dressing Rooms.

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In Retail? Here’s How to Use Proximity Marketing to Elevate Your Brand

Optimove

While they’re browsing the app for more product recommendations (well, it is payday after all), your customer receives an in-app notification about an event happening in-store later that day; a sports personality will be on the top floor promoting their new range of sports apparel. Maybe your customer is at home and ready to spend big.

Retail 52