What Does It Take To Shift To A Human-to-Human Way Of Doing Business?
Maz Iqbal
JULY 30, 2014
This is what I notice about the whole Customer thing: the focus is almost exclusively on the technical stuff (metrics, data, analytics, technology, processes) and almost no recognition of the human. It was possible, now to be both… -Rachel Naomi Remen, Kitchen Table Wisdom. Does this matter?
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