Analytics, Communication, Customer Philosophy and Interaction

What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

Maz Iqbal

JULY 30, 2014

This is what I notice about the whole Customer thing: the focus is almost exclusively on the technical stuff (metrics, data, analytics, technology, processes) and almost no recognition of the human. I wish you well and look forward to being in communication after the holiday. Does this matter?

Customer Philosophy

Customer Philosophy CRM Leadership B2C

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

When I interact with the organisations that I interact with do I get left with the feeling-experience of being cared for by an organisation? Are there any occasions where I, as a customer, feel cared for? I, as a flesh and blood human being, do not show up on the organisational radar. The answer is: No!

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

Customer Experience Update

What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Webinars

Stay Connected