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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Elevate Your Customer Service Experience Amazon.

NPS 208
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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Customer service isn’t just a department – it’s the heartbeat of your business. So, how to achieve an exceptional customer service experience?

article thumbnail

Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Customer service isn’t just a department – it’s the heartbeat of your business. So, how to achieve an exceptional customer service experience?