Advertising Contact Center Customer Service Representative Wait Times 
NobelBiz
OCTOBER 30, 2020
The best service providers need an empathic staff, as well as those who go out of their way to help people out with their problems. Outstanding service drives customer retention and word-of-mouth advertising, two things that can yield a significant edge in a tough market. Empathy cannot be overstated.
Comm100
JUNE 13, 2018
During the holiday season, many contact centers experience high call volumes. This results in longer wait times and negatively impacts the customer experience. With live chat, agents can handle as many as three or more chats simultaneously (as opposed to one at a time over the phone).
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