Remove Advertising Remove Brand Values Remove Employee Engagement Remove Loyalty Programs
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

article thumbnail

153 Customer Service Quotes to Up Your Customer Experience Game

ProProfs Chat

The way to a customer’s heart is much more than a loyalty program. “Courteous treatment will make a customer a walking advertisement.” Loyalty is a brand.” – Shep Hyken. The best advertising you can have is a loyal customer spreading the word about how incredible your business is. Ken Blanchard.