Abandon Rate e-support Travel Wait Times 
Kustomer
APRIL 27, 2021
More people prefer to shop online and have their packages delivered right from the comfort of their own home, rather than travel to a physical store. Phone wait times can vary, and many people don’t like having one ear ‘on’ as they wait for customer support. The same applies to e-mail. What Is Live Chat?
SmartMessage Blog
NOVEMBER 20, 2019
E-Commerce. HelloFresh’s chatbot Freddy has reduced average customer wait time on social customer care channels by 38%, despite a 44% increase in total conversations. Vodafone’s chatbot is delivering double the conversion rate of its website. Tourism and Travel. other conversion-based ads).
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