Abandon Rate Customer Journeys eBook Loyalty 
Feedbackly
SEPTEMBER 22, 2023
Consider what aspects of customer experience are more critical for your brand and integrate relevant KPIs accordingly. For example, a small business may consider survival as its primary objective and may intensively focus on customer retention and loyalty to establish itself.
Inbenta
APRIL 14, 2020
Why transform your customer journey? The customer journey refers to the entire path a prospect follows when interacting with you. Another definition of the customer journey could be the succession of stages from the moment a prospect identifies a need, up to the moment he becomes a customer of yours.
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