ViiBE Blog

JANUARY 19, 2022

Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. At a time when 92% of customers expect their customer care contact levels to be just like what it was pre-pandemic, companies have to ensure that customers get a good service experience and do not leave.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Comm100

FEBRUARY 25, 2021

However, as the digital revolution gained momentum, their customer relations team noticed a problem: calls were unpopular with the younger demographic of donors. They needed to find a digital channel to help them reduce abandonment rates and increase bookings from donors. . All for free, forever! Sign Up Free. Comm100 Free.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Pointillist

MAY 23, 2018

Forrester defines customer journey analytics is “an analytics practice that combines quantitative and qualitative data to analyze customer behaviors and motivations across touchpoints and over time to optimize customer interactions and predict future behavior.”. Measure the impact of customer behavior on KPIs (e.g.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90