5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for
NobelBiz
FEBRUARY 22, 2023
They assist your customer care employees at every client engagement. CX metrics will focus on customer satisfaction Almost everything in customer experience has been tracked for a long time, with the introduction of a plethora of KPIs such as average handling time (AHT), average talk time (ATD), or abandonment rate, among others.
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