TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. As a consultant, he guides clients who want to develop customer-focused cultures.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. As it will deliver excellent customer experience and achieve remarkable agent productivity regardless of the type of business or service provided.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

Pointillist

FEBRUARY 19, 2018

3 Building Blocks for Successful Application of AI in Customer Experience. The successful application of AI in customer experience requires 3 fundamental capabilities: Data Unification. Customers expect a unified experience and are disappointed – and vocal – when companies fail to deliver. Business Context.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

Pointillist

MAY 23, 2018

Journey discovery is a quantitative approach to customer journey analytics where customer behavior data is analyzed across touchpoints and over time to uncover meaningful behavioral segments and the paths they take to achieve a specific goal—what Forrester calls the ‘bottom up approach’ to customer journey analytics.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90