Remove Abandon Rate Remove Contact Center Remove Hotels Remove Multi-Channel
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CXone Contact Center Solutions Help Radisson Hotel Group Support Guest Experiences

NICE inContact

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5

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Omnichannel Solutions Offer 30% Reduction of Call Abandonment for Carlson Rezidor

NICE inContact

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. We wanted to give them a personalized experience, but we needed a contact center platform that allowed us to do that.”. Centralize and simplify.