Abandon Rate Contact Center Customer Experience Professionals Management 
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn. Follow on LinkedIn.
ShepHyken
NOVEMBER 30, 2018
When speaking about the agent experience, thought leaders often focus on parties, fun work environments, and elaborate compensation structures. Actual customer contact agents, however, prioritize something else: the effort required to perform their work. Can they solve a customer’s problem without jumping through numerous hoops?
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