NobelBiz

DECEMBER 19, 2021

Beyond this acceptable level, a contact center must reconsider its strategy and resources in order to lower it as much as possible. Depending on the source of the call, your agents employ a variety of strategies to reduce call abandonment. Here are 5 ways to optimize the call abandonment rate.

Abandon Rate 52

Abandon Rate Contact Center Self Service Contact Center Software 52

NobelBiz

SEPTEMBER 26, 2023

The Importance of Personalizing Your Phone System Capturing Customer Loyalty Personalizing the phone system isn’t just about addressing the caller by their name. This loyalty isn’t just transactional—it translates to brand evangelists who amplify your brand message.

System 59

System Customer Experience Call Center Contact Center 59

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. A high call abandonment rate is 10% or more.

Contact Center 59

Contact Center Call Center Abandon Rate Contact Center Software 59

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52