Remove Abandon Rate Remove Call Flow Remove e-support Remove Training
article thumbnail

How Telemarketing Philippines Makes Call Reduction An Advantage To SMEs

Magellan Solutions

Proper omnichannel support and training. Magellan Solutions can help drive customers toward non-phone channels to decrease call volume. We guarantee that our agents are well-equipped, and trained to handle it. . Offer self-service options. Customers increasingly prefer self-service options anyway. Focus on FCR.