NobelBiz

FEBRUARY 22, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. Agent routing skills, artificial intelligence, and automation are all beneficial in optimizing call flow and guaranteeing greater FCR.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. Agent routing skills, artificial intelligence, and automation are all beneficial in optimizing call flow and guaranteeing greater FCR.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Call Center 98

Call Center Software Contact Center Software Contact Center 98