Remove Abandon Rate Remove Automatic Callback Remove Customer Satisfaction Remove First Call Resolution
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail. Not being able to add a client on a DNC, during the call, upon request.