2030, Magazine, NPS and Sales - Customer Experience Update

5 Top Customer Service Articles of the Week 2-7-2022

ShepHyken

FEBRUARY 7, 2022

(Genroe) If you want to improve your Net Promoter Score you need more than a great NPS measurement process. My Comment: NPS (Net Promotor Score) is one of my favorite metrics. This article is by an expert who consults in the NPS world. He is able to communicate, with amazing clarity, on how to use NPS the right way.

Net Promoter Score

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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

AI is expected to take over around 38% of US jobs by the year 2030. And in the UK Up to 30 per cent of UK jobs are at risk of being taken over by robots and Artificial Intelligence by the early 2030s, according to PwC. Video chat consistently gives you 90+% NPS and CSAT ratings. That’s exactly what AI will kill.

Customer Care

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Customer Experience Update

5 Top Customer Service Articles of the Week 2-7-2022

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

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