2030 Chatbots Competitive Advantage Loyalty 
NobelBiz
MARCH 12, 2024
Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust. billion by 2030, with a CAGR of 16.6%. Businesses recognize that superior customer experience is a competitive advantage, with 89% competing primarily on this front – Gartner. billion in 2023 to $52.54
West Monroe
JANUARY 25, 2022
One need only look to the continued expansion of chatbot AI solutions and endless scripted questions when trying to use phone-based customer services lines. Many reported that they were satisfied with the bank they left or one they planned to leave, indicating that satisfaction does not always translate to loyalty. Challenge.
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