How To Measure The Service Level In Call Centers?
NobelBiz
FEBRUARY 17, 2023
Kevin Daly, Founder of ValueAd and creator of Bestpair says that when call center agents have engaged and non-robotic conversations with your customers, relationships are built. Every call that goes unanswered is a missed opportunity to “seize the moment” of a satisfied customer. billion by 2029, an increase of 12.2%.
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