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Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive

SmartKarrot

The advent of artificial intelligence has intensified the ease to achieve greater customer success. And customer success gels well with customer relationship management , CRM. Let us see how AI makes the CRM a lot more efficient than it actually was. 2 Solution. 3 Solution. It takes care of trivial issues.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. STEP 3: Optimize customer journey Use the feedback to optimize the customer journey and provide better guidance. Get instant detractor alerts on your CRM so you can close the loop in time.

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