How To Measure The Service Level In Call Centers?
NobelBiz
FEBRUARY 17, 2023
Service level shows if a company has enough resources to connect all of its customers with agents and solve their problems quickly. In addition, it cannot predict, based on data, how much time clients are willing to give up in exchange for a free agent. billion by 2029, an increase of 12.2%. From a value of $10.11
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