How To Measure The Service Level In Call Centers?
NobelBiz
FEBRUARY 17, 2023
What is the standard Service Level in the call center industry? The standard service level (SL) is 80% of calls to be answered within 20 seconds. Service level shows if a company has enough resources to connect all of its customers with agents and solve their problems quickly. billion by 2029, an increase of 12.2%.
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