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Announcing the CRM waves – and how to use them

Forrester's Customer Insights

The global customer relationship management market is projected to grow from $63.91 billion by 2029, at a CAGR of 12.5%. This second wave CRM is experiencing is aimed at transforming engagement and business outcomes across an enterprise, surpassing its initial remit of increasing front-office productivity.

CRM 48
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Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive

SmartKarrot

With the emergence of customer success AI, enterprises are gaining better efficiency in most of the business functions. Statistics say that as much as 60% higher profits generate by companies that prioritize the customer experience. And customer success gels well with customer relationship management , CRM.