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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). However, the task of gathering and organizing this data can be time-consuming and tedious for agents.

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Interaction Call Center Engagement Contact Center 52
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 billion by 2028. – Source Let’s look at some of the most important benefits of using auto-dialer software.

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Call Center Software Contact Center Software Contact Center 98
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