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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98
Call Center Software Contact Center Software Contact Center 98
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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

JULY 4, 2023

The efficiency and efficacy of your agents can significantly affect your company’s bottom line. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). For example, customer sentiment ratings increased 57.3%

Interaction 52
Interaction Call Center Engagement Contact Center 52
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