Remove 2028 Remove Chatbots Remove Customer Service Representative Remove Self Service
article thumbnail

The Importance of Mobile Customer Experience in 2023

SurveySensum

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Know Your Customers Step one is all about getting to know your audience really, really well. Accessible Placement: Position the live chat button prominently on the mobile app, making it easily accessible.