Remove 2027 Remove Customer Relationship Management Remove Effort Score Remove User Experience
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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

Consistent user experience : The “unified” part of UCaaS provides consumers with a uniform experience across tools and apps. They are known as Collaboration Performance Management (CPM) or EXP (Employees eXperience Platform), and they can target a single point of supervision or a larger perimeter.

article thumbnail

What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

Consistent user experience : The “unified” part of UCaaS provides consumers with a uniform experience across tools and apps. They are known as Collaboration Performance Management (CPM) or EXP (Employees eXperience Platform), and they can target a single point of supervision or a larger perimeter.