Intelligent Automation in Call Centers: A Paradigm Shift in Customer Service Excellence
NobelBiz
NOVEMBER 6, 2023
CCW reports that 91% of companies report their agents must access multiple screens during an interaction. The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. By understanding a customer’s past interactions, automation tools can also predict future behaviors.
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