NobelBiz
NOVEMBER 6, 2023
In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.
NobelBiz
FEBRUARY 23, 2023
For a few years now, businesses including contact centers have relied heavily on Cloud technologies. If no one is accessible, calls can be redirected to other colleagues’ extensions. This particulary applies to contact centers as It enables team agents to discuss easily discuss subjects using instant messaging rather than email.
NobelBiz
JUNE 7, 2021
For a few years now, businesses including contact centers have relied heavily on Cloud technologies. If no one is accessible, calls can be redirected to other colleagues’ extensions. The platform is housed in the data center of the UCaaS provider, which also conducts software upgrades.
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