Delighted's retail customer experience guide for 2020 and beyond
delighted
NOVEMBER 5, 2019
According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. Customer loyalty and retention. Customer Effort Score (CES) : Customer effort is a key driver of customer satisfaction and loyalty. The current state of retail 2019: customer experience reimagined. Is this the end for retail?
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