Delighted's retail customer experience guide for 2020 and beyond
delighted
NOVEMBER 5, 2019
According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. As we’ll continue to explore, successful retail brands have pivoted a lot of their efforts towards listening to their customers and taking action to ensure that every aspect of the omnichannel retail experience is optimized by their feedback.
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