article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

In making a customer experience strategy, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are important to evaluate performance. Also, look at industry trends and your ranking compared to competitors to measure how well your customer service strategy is working.

Strategy 208
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

In making a customer experience strategy, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are important to evaluate performance. Also, look at industry trends and your ranking compared to competitors to measure how well your customer service strategy is working.

Strategy 208