2026, Consumers, Poor Customer Service and Social Media

Evolution of Customer Experience in E-Commerce 2023

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

e-support

e-support Customer Experience Social Media Chatbots

Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. On the other hand, short handle times might indicate an agent is rushing customers out of interactions.

Contact Center

Contact Center Average Handle Time Study Feedback

Customer Experience Update

Evolution of Customer Experience in E-Commerce 2023

Protecting Your Contact Center Agents’ Emotional Well-Being

Webinars

Stay Connected