Remove 2026 Remove Consumers Remove Culture Remove Poor Customer Service
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Qualities to Look for When Building Your Customer Service Team

Help.com

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re looking to join the ranks and expand your customer service team, it’s important to know what you’re looking for.

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

Related Article: 7 Ways to Drive Cultural Change that Boosts Agent Morale Training Managers To Support Agents Without well-trained, empathetic managers in place, your agent experience is bound to suffer, eventually leading to costly turnover. That culture starts at the top. But a new problem is emerging.