The Rise of Millenials and the Need for an Omnichannel Call Center
Magellan Solutions
FEBRUARY 28, 2017
They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. Team up with an omnichannel call center – This generation demands exceptional customer service and a fast response, not just with calls but with inquiries made on social media as well.
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