The Rise of Millenials and the Need for an Omnichannel Call Center
Magellan Solutions
FEBRUARY 28, 2017
They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. Use technology to your advantage – Millennials are into mobile, but they want more than an app from their favorite brands. Moreover, these incentives help keep brands competitive.
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