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Application Ecosystems and the Future of the Contact Center

Avaya

Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. The next 10 years will see more change to the contact center than the previous 100. What’s driving this move to an ecosystem approach?

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A Guide to Upgrading Your Business Phone System in the Digital Era

NobelBiz

According to a report by MarketsandMarkets , the global PBX phone system market size is expected to grow from USD 5.49 billion by 2025 at a Compound Annual Growth Rate (CAGR) of 11.6% 23, 2023, “ Cloud-based call centers report having 27% less downtime and Cloud-based call centers with 500 seats report saving an average of 43%.

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