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The Next Level of the Customer Experience

ENGAGE.cx

retail sales in 2025. And, of course, there is the prominence and influence of social. The customer service rep offers to increase their credit line and suggests and connects them to the hotel concierge of the hotel (which re-suggests the midnight cruise, which they can book now because their credit line is increased).

article thumbnail

The Next Level of the Customer Experience

ENGAGE.cx

retail sales in 2025. And, of course, there is the prominence and influence of social. The customer service rep offers to increase their credit line and suggests and connects them to the hotel concierge of the hotel (which re-suggests the midnight cruise, which they can book now because their credit line is increased).