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Step up Customer Assistance with Live Video Support

TechSee

JANUARY 24, 2019

With live video chat support, face-to-face communication is established between agent and customer. More efficient than auditory communication, visually highlighting the desired action will enable the customer to comprehend and execute the instructions faster and more satisfactorily. Live video chat support.

Video 141
Video Contact Center Financial Call Flow 141
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What You Need to Know About IVR Systems

Call Experts

APRIL 14, 2023

IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. McKinsey explains that at one North American call center alone, over 10 million customer requests are handled by IVR technology annually. billion by 2025, according to IndustryARC.

System 52
System Self Service Call Center Wait Times 52
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