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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

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Is Contact Center AI Taking Over? Let’s Look at the Facts

NobelBiz

This trend comes coupled with the ever-increasing value of consumer data and the staggering growth of social media engagement among customers during the pandemic. In the future of the contact center, the majority of customer support interactions will be for complex issues.