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Is Contact Center AI Taking Over? Let’s Look at the Facts

NobelBiz

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. billion by 2024. .