Emotion Analytics is at the Heart of Customer Experience Innovation


Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. It’s no secret that emotions drive behavior.

How Should Your Customer Support be in 2019?

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Due to the invasion of automated communication tools, you may assume that phone calls are dead, but they are not. billion by 2024, at a compounded annual growth rate (CAGR) of 19.18

Application Ecosystems and the Future of the Contact Center


Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024.

Brands Taking Climate Strike Social Sentiment Seriously


Amazon is committing to carbon neutrality by 2040 and is ordering 100,000 electric vehicles to hit the roads by 2024 and investing $100 million in global reforestation projects.

Is This the End of Customer Success Software as We Know It?


In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66 Communication/Customer Engagement. Sales tools like CRMs and customer communication.

Targeting a generation fueled by big data and modern technology


Nearly every child from about 10 to the age of consent in the generation has access to a tablet which allows them to watch online content, or a phone to communicate with friends. The number one prospect, Statistician, has an expected growth rate of 34% by 2024, outlined by the U.S.